Vision Group Holdings

  • Patient Assistant - TLC

    Job Locations US-NY-White Plains
    Posted Date 3 months ago(5/14/2018 3:11 PM)
    # of Openings
    TLC-White Plains
  • Overview

    TLC Laser Eye Centers is North America's premier eye care services company, providing eye doctors with the tools and technologies needed to deliver high-quality patient care. Through its unmatched management expertise, technology, extensive optometric relationships, direct to consumer advertising and managed care contracting strength, TLC Laser Eye Centers maintains leading positions in refractive, premium IOL and cataract markets.



    Patient Assistant:

    Main Purpose

    • Manage all calls made to center, determine what information is needed and transfer to correct contact at the center.   Promote clear communication, concise messaging and fair and timely internal resolution of issues.  Act as primary liaison between center and call management center in order to keep information updated and consult times available.
    • Greeting patients, having them complete the proper paperwork and informing them of the process flow.  Communicating clearly with the patient regarding expectations and ensuring questions are answered and patient is ready to move to the next step (e.g., did patient complete the on-line education tools?)
    • Confirm and reschedule appointments by following through on ensuring all appropriate parties are brought into the loop.  This may include communication with a referring doctor’s office.
    • Create, update and maintain accurate patient files, both hard copy and in the database system and clinical data entry
    • Accurately handle center correspondence.  Convey concise, honest and respectful messages in written and verbal communications.
    • Contribute to team effort by accomplishing related tasks as needed and volunteering to help others when own work is complete or in urgent situations.




    Core Responsibilities / Competencies

    • Provides Gold Standard experience as the first contact in center with patient and patient's family
    • Assists with patient testing
    • Delivers high customer satisfaction (always be friendly and helpful); Introductory knowledge of TLC’s value to prospective patients:  packages and pricing, TLC's experience and quality of care, local surgeon experience and bio details
    • Exhibits a strong balance of listening and verbal communication skills
    • Keeps team informed of center changes
    • Ensures all daily follow-up calls are completed
    • Demonstrates positive attitude and a friendly manner;  and ability to work with a high degree of professionalism
    • Exemplary organizational skills;  Customer service orientation; and excellent communication skills
    • Proficient with standard office equipment; and multi-task comfortably


    We offer training, a competitive salary, comprehensive benefits and excellent career development opportunities.


    Qualified candidates are encouraged to apply.





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